At Drive Abroad Now, customer satisfaction is our priority. We stand behind the International Driving Permits (IDPs) we issue and are committed to providing a smooth and reliable experience. Please review our guarantees and refund policies below. For assistance, you may contact us via live chat on our website, by phone, or by emailing hello@driveabroadnow.com.
International Recognition Guarantee – Full Refund If Not Accepted
If your IDP from Drive Abroad Now is not accepted in any country listed on our website, you are eligible for a full refund.
To request a refund, please contact our support team and provide documentation confirming that the IDP was not recognized. Refunds will be processed within five (5) business days of approval.
Eligible situations include:
- Rejection by a car rental agency, with supporting documentation.
- Rejection by traffic authorities in a listed country, supported by official proof.
- Refund requests made within three (3) years from the date of purchase.
Delivery Guarantee – Receive Your Digital IDP Within 8 Minutes or Your Money Back
Once your application is complete and all required documents are submitted and approved, we guarantee delivery of your Digital IDP via email within:
- Two (2) hours for standard processing
- Twenty (20) minutes for express processing
If we do not meet these timeframes, you are entitled to a full refund.
This guarantee is valid only for complete and approved applications.
Eligible situations include:
- Failure to deliver the Digital IDP within the promised processing time, despite receiving all required information (personal details, license information, photograph, and shipping address).
Free Unlimited Replacements
We provide unlimited free replacements for your IDP as long as it remains valid. All replacement costs, including reprinting and shipping to the original address, are covered.
Eligible situations include:
- Lost or misplaced Digital IDP.
- Lost printed IDP booklets and/or complimentary ID cards.
- Undelivered shipments with verifiable tracking information.
If you would like to change the shipping address or upgrade the delivery method, we will cover the cost of the IDP itself, but you will be responsible for the new shipping fee.
Refunds for Change of Plans
If you decide to cancel your order:
- You may do so within two (2) hours of purchase for a full refund.
- If canceled after two hours, a 15% printing and handling fee will be deducted.
Shipping fees are non-refundable once the order has been dispatched.
This refund policy does not apply to IDPs that have been rejected by traffic authorities or car rental agencies if supporting documentation is provided.
Eligible situations include:
- Change of mind.
- IDP has not been used.
- No documentation provided proving rejection by authorities or agencies.
Non-Refundable Upgrade Policy
Please note that all upgrades are non-refundable. Once an upgrade has been processed, it cannot be reversed or credited.
Upgrades are also excluded from our three-year money-back guarantee.By purchasing an upgrade from Drive Abroad Now, you agree to these terms.